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Deposits, Withdrawals and Verification on tr11

Your tr11 account connects directly to the e-wallets and online banking channels you already use — Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX are all in the cashier, right where you need them.

Touch 'n Go eWalletBoostGrabPayDuitNow & FPXSecure Verification
Explore the Lobby Read FAQ
tr11 Deposits, Withdrawals and Verification on tr11
tr11 Withdrawing from Your tr11 Balance

Withdrawing from Your tr11 Balance

Withdrawals follow a straightforward path from your account to your chosen payout method. We route payouts through the same local rails used for deposits — DuitNow, FPX, Touch 'n Go eWallet and Boost are all available, subject to your account verification status. Before your first withdrawal, make sure your identity verification is complete; that single step covers all future payouts and keeps

your account protected. Once submitted, withdrawal requests enter our processing queue and are handled in the order they arrive. We do not promise a fixed payout window, but we process requests as promptly as our system allows.

  • Go to the withdrawal section — From your tr11 account dashboard, open the cashier and select the withdrawal tab. Your available balance is shown before you proceed.
  • Select your payout channel — Choose DuitNow, FPX, Touch 'n Go eWallet or Boost. The payout goes to the account you link — make sure the name matches your registered details.
  • Enter the amount and submit — Key in the ringgit amount you want to withdraw, confirm the destination details, and submit the request for processing.
  • Wait for processing confirmation — You'll receive an account notification once your withdrawal is processed. Check your wallet or bank statement if the funds haven't appeared yet.
tr11 Verifying Your tr11 Account

Verifying Your tr11 Account

Account verification is how we confirm that your balance belongs to you and that payouts reach the right person. We ask for a copy of your Malaysian identity document and, where needed, a brief address confirmation. This is a one-time process — once your account is verified, all future deposits and withdrawals move through the same checked details without repeating the steps.

Think of it less as a barrier and more as the lock on your account wallet. Submitting clear, legible documents keeps the process moving; blurry or cropped images are the most common reason for delays.

  • Submit your identity document — Upload a clear photo of your Malaysian identity card (front and back). The name must match exactly what you used when opening your account.
  • Confirm your contact details — We verify the mobile number and email address tied to your account. An OTP is sent to confirm ownership — enter it on the verification screen.
  • Address confirmation if requested — For some accounts, a utility bill or bank statement showing your current address may be requested. A document dated within three months works well.
  • Verification confirmed — Once our team reviews and approves your documents, your account is fully verified. You'll receive a notification and withdrawals will be enabled.
LOCAL PAYMENT RAILS

Payment Methods at tr11

Your tr11 cashier lists every major Malaysian payment channel in one place. Whether you move money through an e-wallet on your phone or prefer FPX online banking via Maybank2u or CIMB Clicks, the deposit and withdrawal flow is the same short path. All amounts are in ringgit with no currency conversion on your side.

Touch 'n Go eWallet Fund or withdraw directly through your Touch 'n Go eWallet — the same app you use for daily payments. Fast, PIN-confirmed transfers in RM.
Boost Boost wallet deposits go straight to your tr11 balance. Confirm in the Boost app and the amount reflects in your account once cleared.
GrabPay Use your GrabPay wallet balance to fund your account. Select GrabPay in the cashier and authenticate through the Grab app as normal.
DuitNow DuitNow transfers route via your bank's mobile app directly to tr11. No third-party step needed — just send to the reference shown at checkout.
FPX FPX online banking covers Maybank2u, CIMB Clicks and other Malaysian banks. Log into your bank, authorise the amount and the funds are posted to your balance.
tr11 Adding Funds to Your tr11 Account

Adding Funds to Your tr11 Account

We've kept the deposit path short so you spend less time in the cashier and more time in the lobby. Open the cashier from any screen — mobile browser or desktop — and you'll see Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX listed. Pick the one you use most, enter your amount in ringgit, and confirm. Your balance updates once

the transfer clears on your chosen payment rail. No hidden steps, no side apps needed. Players in Kuching and across Malaysia run this same flow every day without leaving their mobile browser.

  • Open the cashier — Tap the cashier icon from any page in your tr11 account — it's accessible on both mobile and desktop without switching screens.
  • Choose your payment method — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX from the list. Use whichever wallet or bank channel you already have active.
  • Enter your amount in RM — Type the ringgit amount you want to add. Check the minimum shown on screen — it varies slightly by payment method.
  • Confirm and your balance updates — Authorise the transfer in your wallet app or online banking screen. Once the payment clears, your tr11 balance reflects the amount immediately.

tr11 Banking — Frequently Asked Questions

These are the questions we hear most often about managing money on tr11. If something isn't covered here, our live chat support team can walk through your specific account situation directly.

Touch 'n Go eWallet, Boost and GrabPay are all accepted for deposits. Select the one you want from the cashier and follow the in-app confirmation — all amounts in RM.

Minimum deposit amounts vary by payment method and are shown clearly in the cashier before you confirm. Check the figure on screen for the channel you choose.

Pending identity verification is the most common cause. Check that your account is fully verified and that your payout details match your registered name exactly.

Yes — identity verification is required before we process any payout. Submit your Malaysian identity card and confirm your contact details to complete it once.

Yes, FPX supports both Maybank2u and CIMB Clicks alongside other Malaysian banks. Select FPX in the cashier, log into your bank and authorise the transfer.

First check your bank statement to confirm the transfer left your account. If it did, contact our live chat support with the transaction reference number and transfer timestamp.
Reference

tr11 Deposits & Withdrawals

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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