What We Collect and Why It Matters
When you open an account with us, we collect the information needed to run your account and process your transactions — your name, contact details, and payment identifiers tied to services like Touch 'n Go eWallet, GrabPay, or Boost. We use this data to verify your
-
1
identity, process deposits and withdrawals through FPX and DuitNow, and keep your account secure across devices. We do not sell your personal data to third parties. Transaction records are retained for the period required under applicable law, after which they are deleted or anonymised according to
-
2
our standard retention schedule. When you contact support via live chat, the conversation log is stored temporarily so our team can follow up accurately. If you play on mobile in Kuching or anywhere else in Malaysia, the same data standards apply — your account wallet details
-
3
are encrypted in transit and at rest. We use session data and device identifiers to detect unusual login patterns and alert you when a new device accesses your account. Any marketing preferences you set are stored separately and can be updated or removed from your account
-
4
settings at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.