Your tr11 Account Starts Here
Fill in a few details, pick your preferred wallet — Touch 'n Go eWallet, Boost or GrabPay — and your account is ready to use. Where local law permits, players in Kuching and across Malaysia can access the full lobby straight from their phone.
How We Protect Your Account
Your account details and payment data are handled with industry-standard encryption from the moment you submit the registration form. We do not store wallet credentials on our side — payment confirmations pass through the wallet provider's own secure flow. Access is controlled by your OTP and password combination, and you can update both from within your account settings at any time.
SSL Encryption
All data you submit — name, contact details, payment references — is encrypted in transit using SSL. Nothing moves between your device and our servers unprotected.
Identity Verification
IC verification happens at withdrawal, not upfront. When required, documents are reviewed by our accounts team before the withdrawal is processed.
Access Controls
Your account is protected by a password you set plus mobile OTP. If you suspect unauthorised access, change your password immediately from account settings.
Data Protection
We do not sell or share your personal data with third parties outside the payment processing and identity verification steps needed to operate your account.
What to Expect When You Register
The registration form asks for your name, a valid email address and a mobile number we can reach you on. After you submit, an OTP is sent to your phone — enter it to confirm your number and your account is active. From there, head to the wallet section to link your preferred payment method
before making your first deposit. We verify identity details during the withdrawal stage rather than upfront, so you can explore the lobby and try slot-feature rooms like Crash Game or Fisherman Boat Slots before going through any document checks. If anything looks unclear at any step, our live chat team is reachable directly from the
account menu
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Mobile OTP Confirmation We send a one-time code to your registered number. Enter it on the confirmation screen to activate your account — no email link needed.
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Wallet Linking at Deposit Connect Touch 'n Go eWallet, Boost or GrabPay from the deposit screen. The payment details appear once you select your method.
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Identity Check at Withdrawal A copy of your IC is requested when you make your first withdrawal, not at registration. Explore the lobby first, verify later.
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Live Chat From Your Account The help icon inside your logged-in account menu opens live chat directly. No need to leave the page or search for a contact address.
Account
The registration form asks for your name, a valid email address and a mobile number we can reach you on. After you submit, an OTP is sent to your phone — enter it to confirm your number and your account is active. From there, head to the wallet section to link your preferred payment method before making your first deposit. We verify identity details during the withdrawal stage rather than upfront, so you can explore the lobby and try slot-feature rooms like Crash Game or Fisherman Boat Slots before going through any document checks. If anything looks unclear at any step, our live chat team is reachable directly from the account menu
Explore the LobbyYour details are encrypted for secure account access.
Getting Help With Your Account
If registration hits a snag — an OTP that did not arrive, a deposit that is pending, or a wallet that will not link — reach us through any of the channels below. We aim to respond to account queries with the steps needed to sort it out, not just a ticket number.
Live Chat
The fastest path for account issues. Open live chat from the help icon inside your account dashboard and describe what you are seeing.
Email Support
For account verification queries or document submissions, email works well. Include your registered mobile number so we can pull up your account.
In-App Help Centre
The help centre inside your account covers common registration errors, OTP problems and wallet-linking steps with short, clear answers.
Fund Your Account the Malaysian Way
Once your account is active, deposits go through the payment methods you already use every day. Open your Touch 'n Go eWallet, Boost or GrabPay app, send to the account number shown in the deposit screen, confirm with your PIN and the credit appears in your tr11 wallet. DuitNow transfers and FPX online banking via Maybank2u or CIMB Clicks are also available for those who prefer direct bank funding.
Common Questions About Signing Up
Below are the questions we hear most often from people going through the registration or login process for the first time. If your question is not here, live chat inside your account can walk you through the specific step.
Register
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.
Access may be available only where local law permits.